Terms of Service
Last Updated: September 2025
Agreement to Terms
These Terms of Service constitute a legally binding agreement between you and Social Craow concerning your access to and use of our website and training services. By accessing our website or enrolling in our courses, you agree to be bound by these terms.
If you do not agree with these terms, you must not access or use our services.
1. Definitions
- "Service" refers to training courses and programs provided by Social Craow
- "User" means any person accessing our website or enrolling in our training programs
- "Content" includes all text, images, course materials, and information provided by Social Craow
- "We/Us/Our" refers to Social Craow and its authorized representatives
- "Website" means the Social Craow website and associated digital platforms
2. Use of Services
2.1 Eligibility
You must be at least 18 years old to use our services. By using our website or enrolling in courses, you represent that you meet this age requirement and have the legal capacity to enter into binding agreements.
2.2 Account Information
When registering for courses, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of any account credentials and for all activities that occur under your account.
2.3 Acceptable Use
Our services are provided for professional development and educational purposes. You agree to use our services responsibly and in compliance with applicable laws.
3. Prohibited Activities
You may not:
- Violate any applicable Singapore or international laws or regulations
- Infringe on intellectual property rights of Social Craow or third parties
- Transmit harmful code, viruses, or malicious software
- Attempt unauthorized access to our systems or networks
- Engage in fraudulent activities or misrepresent your identity
- Share course materials or content without authorization
- Harass, abuse, or harm other users or staff members
- Use automated systems to access the website without permission
4. Intellectual Property Rights
4.1 Social Craow Content
All content provided by Social Craow, including course materials, videos, documents, and website content, remains our exclusive property. This content is protected by Singapore and international copyright laws.
4.2 Limited License
Upon enrollment, we grant you a limited, non-exclusive, non-transferable license to access course materials for personal educational use. You may not reproduce, distribute, modify, or create derivative works without written permission.
4.3 User Content
Any content you submit during courses (assignments, projects, discussions) grants Social Craow a license to use such content for educational purposes, feedback, and program improvement.
5. Course Enrollment and Payment
5.1 Enrollment
Course enrollment requires completion of registration forms and payment of applicable fees. Enrollment is subject to course availability and acceptance by Social Craow.
5.2 Payment Terms
Course fees are payable in Singapore dollars (SGD) according to the payment schedule agreed upon enrollment. Payment must be received before course commencement unless alternative arrangements have been made.
5.3 Cancellation and Refunds
Cancellation requests must be submitted in writing. Refunds are processed according to the following schedule: cancellations 14+ days before course start receive full refund; 7-13 days receive 50% refund; less than 7 days receive no refund. Social Craow reserves the right to cancel courses due to insufficient enrollment, with full refunds provided.
6. Disclaimers and Limitations
6.1 Service Availability
Services are provided "as is" without warranties of any kind. We do not guarantee uninterrupted access to our website or that all course sessions will proceed exactly as scheduled.
6.2 Educational Outcomes
While we provide quality training, we make no guarantees regarding specific career outcomes, job placement, income levels, or professional advancement resulting from course completion. Individual results vary based on effort, prior experience, and market conditions.
6.3 Limitation of Liability
Social Craow's total liability for any claims arising from our services is limited to the amount of fees you paid for the specific course in question. We are not liable for indirect, incidental, consequential, or punitive damages.
7. Service Modifications
We reserve the right to:
- Modify, suspend, or discontinue any aspect of our services
- Update course content to reflect current industry practices
- Change course schedules with reasonable notice to enrolled students
- Adjust pricing for future course offerings
8. Termination
8.1 By You
You may discontinue use of our services at any time, subject to our cancellation and refund policies for enrolled courses.
8.2 By Us
We may suspend or terminate your access to services immediately if you:
- Violate these Terms of Service
- Engage in fraudulent or illegal activities
- Fail to pay required fees
- Behave inappropriately toward staff or other students
9. Dispute Resolution
9.1 Informal Resolution
If you have concerns about our services, please contact us first to attempt informal resolution. Most issues can be resolved through direct communication.
9.2 Mediation
If informal resolution fails, parties agree to attempt mediation before pursuing formal legal action.
9.3 Governing Law
These terms are governed by the laws of Singapore. Any legal proceedings must be brought in Singapore courts.
10. General Provisions
10.1 Entire Agreement
These Terms of Service constitute the entire agreement between you and Social Craow regarding use of our services, superseding any prior agreements.
10.2 Severability
If any provision of these terms is found invalid or unenforceable, the remaining provisions continue in full force and effect.
10.3 No Waiver
Our failure to enforce any right or provision does not constitute a waiver of that right or provision.
10.4 Assignment
You may not transfer or assign your rights under these terms. We may assign our rights and obligations without restriction.
11. Changes to Terms
We may update these Terms of Service periodically. Material changes will be communicated through our website or via email to enrolled students. Continued use of our services after changes indicates acceptance of updated terms.
We recommend reviewing these terms regularly to stay informed of any updates.
12. Contact Information
For questions about these Terms of Service or our training programs, please contact us: