Privacy Policy
Last Updated: September 2025
Our Commitment to Privacy
Social Craow is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or enroll in our training programs.
By using our website or services, you consent to the data practices described in this policy. We handle all personal data in accordance with Singapore's Personal Data Protection Act (PDPA).
Information We Collect
Personal Information You Provide
We collect information you voluntarily provide when you:
- Complete contact forms or enrollment applications
- Register for courses or training programs
- Subscribe to our communications or newsletters
- Communicate with us via email or phone
This information may include: full name, email address, phone number, postal address, and any other information you choose to provide.
Automatically Collected Information
When you visit our website, we automatically collect certain information:
- IP address and browser type
- Pages visited and time spent on pages
- Referring website and exit pages
- Device information and operating system
How We Use Your Information
We use collected information for the following purposes:
Course Administration
Processing enrollments, managing course schedules, providing course materials, and communicating updates about your training program.
Communication
Responding to inquiries, sending course information, providing customer support, and sharing relevant updates about our programs.
Website Improvement
Analyzing website usage patterns to enhance user experience, optimize content, and improve our digital presence.
Marketing Communications
Sending promotional materials about courses and programs, but only with your explicit consent. You can opt out at any time.
Legal Compliance
Meeting regulatory requirements, protecting our legal rights, and maintaining appropriate business records.
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: You have given explicit permission for marketing communications and optional data processing
- Contract: Processing is necessary to provide the training services you have requested
- Legitimate Interest: Processing supports our business operations while respecting your rights and interests
- Legal Obligation: Processing is required to comply with Singapore regulations and tax requirements
Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share information in the following circumstances:
Service Providers
We work with third-party service providers who assist with website hosting, payment processing, email communications, and analytics. These providers access personal information only to perform specific tasks on our behalf and are contractually obligated to protect your data.
Legal Requirements
We may disclose information when required by Singapore law, regulation, legal process, or government request, or when necessary to protect our rights, property, or safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to this privacy policy.
Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Secure data transmission using encryption technology
- Restricted access to personal information on a need-to-know basis
- Regular security assessments and system updates
- Staff training on data protection and confidentiality
While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but continually work to maintain appropriate safeguards.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy:
- Contact form inquiries: 3 years from last contact
- Course enrollment records: 5 years from course completion
- Financial records: 7 years (Singapore tax requirements)
- Marketing data: Until consent is withdrawn or 3 years of inactivity
After retention periods expire, we securely delete or anonymize personal information.
Your Privacy Rights
Access and Correction
You have the right to request access to your personal information and to correct any inaccuracies. Contact us to review or update your data.
Data Portability
You can request a copy of your personal information in a structured, commonly used format for transfer to another service provider.
Erasure
You may request deletion of your personal information, subject to legal retention requirements and contractual obligations.
Withdraw Consent
You can withdraw consent for marketing communications or optional data processing at any time without affecting services already provided.
Lodge Complaints
If you believe we have not handled your information appropriately, you may file a complaint with Singapore's Personal Data Protection Commission (PDPC).
Third-Party Websites
Our website may contain links to external sites not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any website you visit.
Children's Privacy
Our training programs are designed for adults aged 18 and above. We do not knowingly collect personal information from individuals under 18. If you believe we have inadvertently collected such information, please contact us immediately for removal.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised date. Continued use of our services after changes indicates acceptance of the updated policy.
Contact Us
For questions about this Privacy Policy, to exercise your privacy rights, or to discuss data protection matters, please contact us:
Social Craow
391 Orchard Road
Ngee Ann City
Singapore 238874
Phone: +65 6892 5476
We aim to respond to all privacy inquiries within 30 days of receipt.